Delivery Information

Standard Delivery

With our standard delivery service you should receive your goods within 5 -10 working days. This is subject to stock availability. Orders are delivered to the address of the buyer unless an alternative delivery address is specified. If you would like your goods to be sent to a different address please ensure that you complete the 'Delivery Address' section (including full postcode) on your order form or amend the relevant section when ordering via the Internet (please note this does not apply to a new customer's initial order).

For very heavy items delivery will be arranged with you in advance. Pet and animal feeds will incur a higher delivery charge

 

Postage & Packaging

  • Postage and packaging will be charged at a fixed rate of £4.99 per order within mainland UK. 

  • Animal feeds are only available within the UK mainland and the postage for these items is 4.99 per bag

  • Some items have free postage (within the UK mainland) look out for the free postage symbol

  • Free postage on orders over 80 GBP.

 

Heavy Goods

Items marked with a heavy goods symbol incur separate delivery charges per item. The rate you pay is the rate that appears on the symbol. The additional delivery charge applies to both the original price and discounted prices shown. All discounts quoted refer to product prices. All van charges are excluded from any discounts or offers. To arrange for safe delivery of these items, please include a contact phone number when ordering.

 

Returns

If you are not completely happy with the purchase you have made, for any reason at all, then you may return the product(s) within 28 days of receiving the products for a full refund of the price of the product(s). To qualify for a refund, the product must be returned within 28 days of you receiving the product(s) and in its original condition. Please return the product(s) with the original packaging we used to send it to you to ensure that the product(s) is not damaged during transit. Please email us if you need to return an item theoldhorsehouse@virginmedia.com