Terms & Conditions

The following tells you the terms and conditions on which we supply any of the products (“Products”) listed on our website www.TheOldHorseHouse.co.uk (“Website”) to you and how we run the Website and treat the personal information which you provide us with (the “Terms and Conditions.”) Please read these Terms and Conditions carefully before ordering any Products from the Website. You should understand that by ordering any of our Products, you agree to be bound by these Terms and Conditions.

We reserve the right to change the contents of this Website, including these Terms and Conditions, at any time without notice by posting such changes on the Website. It is your responsibility to familiarize yourself with the Terms and Conditions regularly to ensure that you are aware of any changes. Your use of the Website after a change has been posted will signify your acceptance of the modified Terms and Conditions.

You should print a copy of these Terms and Conditions for future reference.


2 All copyright and other intellectual property rights relating to this Website and its content including images, text and any other material are owned or registered by The Old Horse House Ltd.   Material from the Website is not republished in any form or part, sold or sub-licensed;   Material is not reproduced, edited, duplicated, copied or otherwise exploited for a commercial purpose; 


3.1 Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Website, it is provided on an “as is” basis and we give no warranty and make no representation regarding the accuracy or completeness of the content of this Website. Furthermore, no warranty is given that the Website shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability.

3.2 Any advice given on this Website is for guidance purposes only. Any such advice should not be relied upon or used as a substitute for professional advice on your specific requirements.


4.1 The prices for Products are inclusive of VAT (where applicable) but exclusive of delivery charges. If a delivery charge applies to your Order this will be notified to you during the transactional element of the ordering process, and again in the order acknowledgement email that we send to you. Prices, Offers and Products are subject to availability and may change at any time prior to our despatching your Order and taking payment from you.

4.1 The placing of a Product on our Website is an invitation to accept offers for Products and is not an offer to sell at the listed price nor is it binding on us. We are under no obligation to accept your Order.

4.2 Prices are payable in GBP and are liable to change at any time.

4.3 Any payment made to us will be refunded if we do not accept your order.

4.4 Whilst it is our intention to keep the Website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then, either cancel your order or confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.

4.5 All prices shown on our Website are inclusive of VAT unless it is a zero rated item, the VAT breakdown on your purchase will be itemised at the end of the order process. Delivery charges can be found on the delivery charges page on the Website.

4.6 Payment for all Products must be by credit or debit card or PayPal. We accept payment from the following card sources;


           UK Maestro, 

           Visa, Delta, 

           UK Electron, 

           UK Solo, 

4.7 For payment by card, all credit and debit cardholders and bank/building society account holders respectively are subject to validation checks and authorisation. If the issuer of your payment card, refuses to, or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Products which you have ordered as a result.


5.1 In most circumstances your order will be fulfilled and complete within 10 working days. However, in certain circumstances it may take longer, TOHH expects the maximum length that it would take to complete your order will be within 30 days of the date of the Order Confirmation, unless there are exceptional circumstances. When such exceptional circumstances arise we will contact you and keep you informed of the order progress.

5.2 Please take care when inputting or providing your delivery address details. We cannot be responsible for the cost of orders which are lost or cannot be delivered due to incorrect details.


6.1 Please see our “Postage Costs” in the Delivery page


7.1 You may cancel your Order for the purchase of Products at any stage before the Products are delivered to you by notifying us in writing (which includes email) at our address. It is your responsibility to return the Products to us so that we receive the Products within 14 working days after the date of delivery. If you are cancelling because of any problem with the Products following delivery, please notify us of the problem at the time of

7.2 If you cancel prior to despatch of the Products we will make a refund to you for the full value of the payment made to us.

7.3 If you cancel your purchase of Products on a "no-fault" basis then you must return the Products to us

7.4 The Products should be returned to us unworn, in their original condition and packaging.


8.1 We will be responsible for any losses you suffer as a result of us breaching these Terms and Conditions if the losses were reasonably foreseeable to both you and us when you commenced using the Website, or a contract for the sale of goods by us to you was formed.

8.2 We will not be responsible for:

8.2.1 any business loss including loss of: 

•income or revenue; 

•profits or contracts; 

•anticipated savings; 


•goodwill; or 

•wasted expenditure, for example management or office time.


9.1 We may from time to time run special offers including free gift giveaways with certain products under terms and conditions published on our website.


10.1 We will treat all your personal information that we collect in connection with your Order in accordance with the terms of our Privacy Policy.


11.1 All notices given by you to us must be given The old Horse House, Ducks Hill Farm, Ducks Hill Road, Northwood, Middlesex, HA6 2SP or by email to theoldhorsehouse@virginmedia.com. We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.


12.1 You will be subject to the policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to Orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we take payment from you and despatch your Order to you (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).


13.1 In the event that we fail to meet our high standards of Customer Services please do not hesitate to contact us via email at theoldhorsehouse@virginmedia.com or by post to The Old Horse House, Ducks hill farm, Ducks hill road, Northwood, middlesex,HA6 2SP or by telephone 01923 824 655. We aim to acknowledge your communication and to start our investigations within 48 hours following our receipt of it. 


14.1 These Terms and Conditions are governed by English law and only the English courts will have exclusive jurisdiction with respect to any dispute arising under or in relation to them.